Frequently Asked QUESTIONS

Many of Condor Ferries sailings involve a short stop in either Jersey or Guernsey but you should not need to change ship. However, some are connecting services where a change of vessel may be required, and customers may have to disembark for immigration checks.

If, for some reason, we encounter a delay, we will send you a text message and / or email detailing any changes to the schedule. The sailing updates page on our website will also be updated daily with any additional information or changes. So that you can be certain we can get you the most up to date information please make sure we hold your current contact information. You can check your details online in our Manage My Account area. You can also follow us on Twitter.

If you have an online account, you can amend all your bookings online, including those made on the phone or in person can be amended online.

If you travel in our Ocean Traveller cabins, seating is now unallocated. This means you can choose where you wish to sit when you board, without having a seat pre-assigned to you.

This applies to any standard seating on Voyager and Clipper.

If you have booked Club Class, Horizon Lounge reclining/table seats or an overnight cabin, you will have a seat number allocated prior to departure.

The switch to unallocated or free seating is designed to speed up the boarding process.

It helps with departure times and reduces the number of requests made to our contact centre and onboard. This is standard practice across the ferry industry.

The EU 'Emissions Trading System' (aka ETS charge) aims to cut greenhouse gas emissions in the European Union. It establishes a limit on the amount of specific greenhouse gases that participating industries can emit. As of 1 January 2024, ferry companies are required to purchase emissions allowances from the EU, based on the levels of greenhouse gas emissions they generate.

Yes, if you’re travelling with an infant or child, you can take a pushchair, as long as it's fully collapsible. We recommend you take an easily foldable, lightweight pushchair or stroller for use on the ferry. This is because there is limited space when you get out of your vehicle on the car deck and in the lifts, and not all of our ferries have a lift, so some may require to be carried up the stairs. A small stroller or pushchair will also make it much easier to get around when exploring the ferry, this is fine as long as you're not also bringing a car seat on board (you may only bring 1 of these 2 items into the passenger area). for ease pushchairs can remain in the vehicle or checked in as luggage if not required onboard, any items brought onboard must stay clear of walkways and emergency exits. 

Last updated: 30 April 2025

Due to temporary restrictions to prevent the spread of Foot and Mouth there are some foods you cannot bring into Guernsey.  Please do not bring in red meat or dairy products.

But there are still lots of options for packed lunches which you CAN bring in:

Bread and sandwiches, pasta and noodles, are fine so long as they contain no red meat or dairy products.  Fish, poultry, eggs, fruit and vegetables are all ok.

So here are some options of what you can have in your sandwiches or pasta:

• Chicken or turkey
• Tuna or salmon
• Crab, prawns or lobster
• Eggs
• Mayonnaise
• Olive oil (or any vegetable oil)
• All vegetables
• Peanut Butter
• Jam
• Honey

You can also bring in other snacks such as:

• Biscuits or crackers
• Crisps
• Sweets
• Nuts and seeds
• Fruit
• Vegetables

We look forward to seeing you in Guernsey. 

We are sorry about the restrictions, but if you want dairy products while you are here, our own locally produced milk, butter, cream and ice cream from our famous Guernsey cows is some of the best in the world, and well worth a try!

As part of a European Union directive (Directive 2010/65/EU) we are required to collect the full name, date of birth and nationality of every passenger travelling to or from France in order for the authorities to undertake entry and exit checks. This is called Advance Passenger Information – or API.

To speed up your journey through our ports, you should supply this information to us online before you travel. If you don’t give us these details in advance, you will be stopped at boarding and asked to add your API to your booking before continuing on your journey. API information can be added online through Manage My Account at any time once you have booked.

These changes do not apply to travel to or from the Channel Islands and the UK or inter island travel.

Giving us your full name, date of birth and nationality (or Advance Passenger Information - API) is a requirement of EU Directive 2010/65/EU. If you do not give us these details before you travel, we will ask you to provide your API before departure. Please make sure you allow enough time to do this as boarding gates will close 40 minutes before departure if you are a foot passenger and one hour prior to departure if travelling by Car, and the ship will not wait. If this information is not completed before the boarding gates close, you will not be allowed to travel and you will be charged a 100% cancellation fee.

These changes do not apply to travel to or from the Channel Islands and the UK or inter island travel.

E-boarding cards will be sent prior to departure to the email address you entered on your booking – please make sure that it’s accurate and up to date. To get the e-boarding card, your booking must be fully paid for and all mandatory information completed. Remember from time to time, our emails may be filtered into your spam folder by mistake so please check there if in doubt.

The policy regarding E-Boarding card issuance has been revised. E-Boarding cards will now be issued 3 days prior to the sailing, instead of 24 hours before. 

Along with your e-boarding card, you will receive an overview of your booking confirmation.

If you do not receive your e-boarding card, head to the check in desk on arrival to the port where your boarding pass will be printed for you. 

E-boarding cards will be sent before the departure date, to the email address you entered on the booking. The policy regarding E-Boarding card issuance has been revised. E-Boarding cards will now be issued 3 days prior to the sailing, instead of 24 hours before.  

E-boarding cards can be downloaded and scanned from a mobile device. Alternatively if you do not have access to a printer, you can check-in as normal at the check-in desk, however, please allow plenty of time for this. Boarding gates will close 40 minutes before departure if you are travelling on foot, and one hour before if travelling in a car.

No, unfortunately all our bookings must be confirmed with a payment method. Should a sailing be fully booked and you wish to travel you may turn up at the port and if there is a space available you will be able to book and travel on the day.

You can make changes to your bookings online, at your local port or by phone. You can change the date of your sailing, add or remove passengers, upgrade your seats as well as change passenger names.

Amendments are subject to an amendment fee, based on the product booked:

If you have booked via a tour operator or travel agent, you will need to contact them to make any amendments to your booking.

Your booking can be updated online, up to 48 hours before departure, prior to your e-boarding cards being issued. If you are unable to amend your booking online, please call our Contact Centre on 0345 609 1026, or alternatively, you can visit or call your local port. To amend your booking visit Manage My Account and select the relevant booking reference, followed by the modify button which will appear underneath. You will then be able to amend the following parts of your journey:

• Upgrade your seats
• Amend your sailings
• Change the passenger names
• Add or remove passengers
• Add or remove a vehicle
• Amending your vehicle type

Please note that if you wish to upgrade your seating, there will be no amendment fee applied.
Once you have made the changes to your booking, you will be charged the amendment fee, as well as any increase in fares, and a new booking confirmation will be issued.

Please note that you cannot make amendments online if you have already travelled on the outward leg of the journey.
Amending your booking will be subject to our amendment fee policy in addition to any changes in fare which can be seen in the table above.

If your booking was made up to, and including, 26 June 2024 it is subject to the booking terms and conditions, including cancellation and amendment policy, that were accurate at your time of booking. The new T&C’s are for bookings made from 27 June 2024 onwards.

Your booking reference number is the unique booking number that is given to you when you book to travel with Condor Ferries. It will appear on all Condor Ferries booking confirmations, invoices and E- boarding cards and helps us to maintain a high standard of Customer Service. You may be asked for this number when you travel so it is best to keep it to hand when travelling.

The European Passenger Registration Directive means that ferry companies cannot set sail until they have details of all passengers travelling on their ships. We require full names and gender for all passengers travelling on each leg of the journey. If you are travelling to or from France, you will also need to provide the date of birth and nationality of all passengers on the booking and to make sure the name entered matches the details your passport exactly. It is your responsibility to ensure this information is accurate. You can check your details online in our Manage My Account area.

We accept most major credit & debit cards (except for American Express and Electron) and do not apply charges for customers using credit or debit cards when making bookings. Reservations must be paid in full at time of booking, where Condor Ferries will then issue a booking confirmation by email. All internet bookings will receive a booking confirmation by email. Booking confirmations are an important document and are required to collect your boarding passes on the day of departure should you not receive an e-boarding card.

If an odd amount of passengers wish to be booked to travel, you will need to book 2x one way journeys. However, you can call our Contact Centre to book on 0345 609 1026 where a £4 booking fee will be applied.

Bookings with the same number of passengers travelling outward and return can be booked online.

We use your mobile phone number so that we can advise you of any significant changes to your sailings by text message or phone call.

We use your email address in order to send your booking confirmation. You may also opt in or out to receive details of any upcoming special offers or useful information about future services. The majority of our customers have expressed a preference for receiving information via email or text messages to their mobile phone.

Of course, if you don't have access to email or have any special requests or will require assistance please call 0345 609 1026 when you have completed your booking.

You can check your details online in our Manage My Account.

You do not need to pay a booking fee for making a booking online. A £4 booking fee applies to bookings made through our Ports and Contact Centre.

You can upgrade your seats at time of booking, or in the port and onboard. We recommend booking in advance to avoid disappointment and to ensure you travel in your preferred seating category. Please note that those travelling with children must book them in the same seating class as the rest of the party travelling, children mustn’t be left unaccompanied. Both adults and children travelling will require to pay for their seating upgrade.

The total amount of pets carried per passenger is as follows;

One individual can travel with a maximum of five pets (dogs, cats, and ferrets only).
Ten pets travelling with two people (at least one of whom must be an adult, the second can be any age) is acceptable (as is 1:5 multiples of people to pets).

If your travel plans change, you can cancel your booking with us however a cancellation fee will apply. Here are our cancellation fees which depend on the product type you booked and how far in advance of your departure you are making your cancellation:

Cancellations within 48 hours of departure are subject to a 100% cancellation fee.

If a passenger fails to cancel a booking before the latest check-in time or does not join the sailing as booked, a 100% charge on the value of that journey will be levied. 

Please note, if you have booked through a tour operator or agent, then please contact them directly to cancel or amend your booking.

If your booking was made up to, and including, 26 June 2024 it is subject to the booking terms and conditions, including cancellation and amendment policy, that were accurate at your time of booking. The new T&C’s are for bookings made from 27 June 2024 onwards.

To book online with Condor Ferries you will be required to provide a password so you can logon in the future. If you come back to book online again this will make your booking quicker as it will minimise the amount of information you have to re enter.

To change your password please click on 'Manage my Account' and log in with your existing password where you will then be given the option to change your password.

If you have forgotten your password, click the “Forgotten your details?' link once you have entered your email address. We will then send you a link to your previously nominated email address.

Students who hold a college, University, NUS or ISIC card can enjoy a 15% discount on all standard fares (excluding accommodation, day trip fares) on producing a valid card at the port. This discount cannot be used in conjunction with any other discount i.e. Frequent Traveller discount and is not available when booking online. This discount only applies to the student travelling and not to the entire party travelling with the student.

As this is not available online, the port booking fee will apply.

The following criteria applies:

• Officially produced student card (EG laminated or a plastic card)
• Valid on the date of travel
• Showing that the passenger is in full time education
• A letter from the learning institution confirming student status

Passengers who are more than 28 weeks pregnant will not be accepted for travel without a doctor's certificate. Passengers who do not have permission are liable to be denied boarding and will not be eligible for a refund. Condor Ferries will not accept passengers for carriage more than 34 weeks pregnant. For more information please see our terms and conditions.

It's important to renew your membership before it expires. You can renew by calling our Contact Centre on 0345 609 1024 or by visiting your nearest port. Please note that if your membership expires and you wish to re-join the Frequent Traveller Club, you will be a charged a one-off joining administration fee of £15 on top of your annual membership.

For more information on the Frequent Traveller Club, including annual membership fees and how to join, click here. 

Condor Ferries operate to the highest safety standards, as set down by the International Maritime Organisation and monitored by the regulatory authorities for all our ports. We advise all passengers to be aware of the onboard Assembly Stations and to listen carefully to all announcements made by the crew. For your own safety and security some restrictions apply to the carriage of dangerous goods on our ships. Please see our Conditions of Carriage for more detailed information.

Car check-in closes 60 minutes before departure, anyone arriving at our booths after this time could find they are unable to travel on their booked crossing. Please leave sufficient time for any queues at check-in, we advise car passengers to arrive 90-120 minutes before your departure.

Car Parking at Poole Port

Poole port runs the passenger car park, it is located just behind the foot passenger hall, on New Harbour Road South, Hamworthy, Poole, BH15 4AJ.

It is a pay on return car park. You can pay with cash and card.

For early morning sailings and late-night arrivals, you can park your caravan or motorhome overnight in the vehicle check-in lanes for £15. Your vehicle is parked at your own risk and should not be left unattended. No port facilities are open overnight.

You cannot leave your caravan in the port car park.

Please call PHC on 01202 440220 for car parking assistance.

Luggage trolleys are available in the car park

It is an automatic ‘Pay on Foot’ system. Port security may undertake random patrols overnight.

Portsmouth: Car parking is available near the terminal

If you are reaching our ports by Satnav, the postcodes for the ports are as follows:

Poole: BH15 4AJ

Portsmouth: PO2 8SP

Jersey: JE2 3NW

Guernsey: GY1 2LL

St Malo: 35400

Cherbourg: 50100

For directions to the ferry ports please see our port pages.

At present, caravans and motorhomes are not permitted on our fast ferry connecting services from the UK to St Malo and vice versa. For booking Extra High Motorhomes these can be made by calling our Contact Centre on 0345 6091024. Extra-High Motorhomes of over 3m cannot be booked online. We can accommodate this vehicle type but space can be limited, reservations can only be made through the Contact Centre on 0345 609 1024 or at your local Port.

Transporting your pets on our Domestic Routes, which is between UK and Channel Islands in your car, has no charge. There is an additional charge for transporting your pet, if you are travelling on Foot. You must book all Pets in advance online or through our Contact Centre. Transporting pets on our international Routes, which is between France and the Channel Islands, must comply with the PET Travel Scheme and carries additional charge. Transportation of pets while travelling on foot on our international route is not permitted.

Read full guidelines for taking your pet on board here. 

Condor Islander can accommodate a maximum of 2 pets per cabin, where 1 animal will fit very comfortably. If passengers wish to travel with 2 dogs, they are advised that if both are large, the available cabin floor space is limited.

Commodore Clipper has also got pet cabins available.

If any uncertainty or questions travellers are advised to liaise with the Contact Centre or Port Office

Wearing of a muzzle

Pets must be muzzled when going from the car deck to cabin and cabin to the outside deck. Pets are not permitted in the passenger lounges, lobbies and restaurants’ and must remain in pet friendly cabins unless on the outside deck for toileting or exercise.

Customers are reminded that the dog must wear a muzzle when outside a vehicle, cabin or kennel. Customers are asked to show the muzzle at check-in. If customers don’t have one, pet will need to remain in vehicle or Pet cage.

Pet requirements to bring

Passengers need to bring the below with them for their pet/s.

• Muzzle
• Dogs own refreshment bowls
• Dog bed

At check-in

On arrival, passengers staying in pet friendly cabins will be met by a cabin steward where they will be given their cabin key card and directions to their cabin.

During the sailing

All pets staying in pet cabins, must remain in their cabin unless using the pet exercise area (wearing a muzzle) on the outside deck. 

See our dog-friendly hotels Jersey & Guernsey here.

While we are typically unable to allow pets in the passenger lounges, recognised assistance dogs are permitted to travel in the passenger lounges and public areas. They must be on a lead or harness.

The following assistance animals will be accepted for travel in the passenger lounges;
Guides dogs for hearing and blind
Medical Alert dogs - specially trained to sense a medical episode such as;
• Seizures
• Hypoglycaemia
• Anaphylaxis

Emotional support animals will only be allowed access if they have a Doctor’s letter to state that the passenger needs to travel with the pet for their own safety. In all the above cases these animals must be declared at the booking stage.

We also partner with dog-friendly hotels in Jersey and Guernsey if you're looking to stay for a short break. 

There is not normally a charge for checking in a bicycle providing you supply details when you book. Numbers of bicycles per crossing are strictly limited and if you arrive with a bicycle without a booking you may be asked to leave your bike behind. You can book your bicycle online, over the phone or at the port. For more information please see our ‘Help & Advice’ Section here.

Foot check-in closes 40 minutes before departure, anyone arriving at our booths after this time could find they are unable to travel on their booked crossing. Please leave sufficient time for any queues at check-in, we advise foot passengers to arrive 70 minutes before your departure. By printing your e-boarding card at home, there’s now no need to check in at our ticket offices, you can board at the security gates making the process quicker and more efficient. In Jersey, you will need to visit the baggage check-in area, if checking in luggage.

Once all booked passengers are checked in and have boarded, check-in will close and the ship can depart earlier than the scheduled departure time. Passengers who miss the check-in cut-off will not be entitled to a refund but may be able to book on the next available sailing, subject to availability and after paying the relevant fare in full.

You may take one piece of hand luggage per person, such as a handbag or backpack free of charge. Anything larger will need to be checked-in and weigh a maximum of 25kg. Carry on bags must fit within the following dimensions: H56cm x W45cm x D25cm. Any bag exceeding H56cm x W45cm x D25cm will need to be checked in and placed in the hold.

Personal luggage used for social, domestic or private purposes may be carried by foot passengers free of charge. Only luggage that may reasonably be described as hand baggage, for example a small handbag or small backpack may be carried by day trip Passengers and shall be carried at the sole discretion of the Company.

All single items of portable luggage larger than a handbag/small backpack (e.g. rucksacks, suitcases - hold luggage) should be checked in and bags checked in should weigh no more than 25kg per bag. All personal accompanied luggage will be weighed at Check in, and anything weighing between 20 and 25 kilograms should be labelled as heavy.

Please note: For your own safety and comfort, on busy sailings all bags are required to be checked in. Only small handbags and small rucksacks will be allowed in seating areas.

For more details please see our Terms and Conditions.

We have a dedicated Group Travel Team who will be delighted to help you with your booking. You can complete a registration form here and the Groups Team will be in touch with you. We offer discounts for groups of 10 or more passengers. This is typically 10% off Standard Fares, including seating or cabin upgrades. Bookings for groups of persons (being 10 or more people) aged 16 and/or 17 will not be permitted without an accompanying responsible adult travelling at the same time.

We accept most major credit & debit cards (except for American Express and Electron) and do not apply charges for customers using credit or debit cards when making bookings. Group Bookings require a 10% or £100.00 deposit whichever is greater upon confirming the booking and must be paid in full a minimum 30 days before date of travel.

We recommend our customers to change their bookings to an alternate date. We have waived all amendment fees so you will only need to pay any difference in fare should you choose a more expensive sailing. If you’d like to amend your booking we’d suggest you do this via live chat here.

Cancellation fees
We offer two types of ticket for travel – day trip and standard tickets and different conditions apply to each if you wish to cancel your booking.

Day trip tickets
We do not offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.

Standard tickets
You can cancel a standard ticket and the following fees apply depending on when the booking is cancelled. Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.

Please see our cancellation charges here. 

If that is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the extenuating circumstances at the moment.

We understand this is a difficult situation, but we would like you thank you for your support in these difficult times.

Please note that if a passenger fails to cancel a booking before the latest check in time or does not join the sailing as booked, a 100% charge of the value of that journey will be levied.

Yes. Amendment fees are applicable in addition to any difference in the fare.  Amendment fees apply per amendment per booking.  Amendment fees are shown below 

• For change of date, vessel or route change

• Any amendment to a vehicle within 24 hrs of travel will result in a £10 amendment fee
• Receipt of passenger details (including names, nationality or date of birth where required) after 30 days before travel will result in a £10 amendment fee
• A fee of £2.50 for name changes per passenger will be applied if the amendment is made at check-in.

Condor Ferries does not accept unaccompanied minors under the age of 16 years for travel on any of its services. Children aged 16 or 17 may travel unaccompanied if their parent or guardian provides their written consent at the time of booking, otherwise, travel may be refused. The child must also have their own passport. Travel will not be allowed where a child is included on their parent/guardian's passport, and they are not present.

French residents seeking travel will require written approval as required under French Law. A 16 – 18-year-old may accompany up to two others below the age of 16, on the same basis and at the absolute discretion of Condor Ferries regarding the safety of the same. No persons under 18 will be accepted for travel on overnight services such as those provided on Islander unless accompanied by an adult 18 and over. Groups of 16 & 17-year-olds will not be accepted without an accompanying adult (1 adult to every 10 young people).

Any minor travelling to or from France without a parent or legal guardian must possess a letter of consent written by the parent/guardian. Failure to do so might result in the denial of travel permission. Additionally, the minor must hold an individual passport as travelling under the parent/guardian's passport without the parent/guardian present will not be allowed.

What equipment do I need to access the Wi-Fi network?
Any Wi-Fi enabled device such as a smart phone, laptop or tablet.

How do I access the Wi-Fi network?
Switch on your device and open 'Settings'

Use 'Wi-Fi' to select the network Condor_WiFi_Public
Open the internet browser and you will be redirected to the internet access portal; if not then type the following url into your browser http://login
A login/register screen will appear. Follow the instructions and enter your Wi-Fi activation and agree to the terms and conditions to continue

Do I have to register?
Yes.

Can I roam on the Condor Public Wi-Fi network?
Yes. Roaming is available on wireless network only on the main deck. 

An offshore Mobile Telephone Network, independent to Condor Ferries is also available which is not free. You will be charged by your network provider for any phone calls, messages or use of data whilst roaming on this network, these charges will be outlined by your network provider.

Can I send and receive large files?
We recommend that you limit emails and attachments as Satellite Internet connection is slower than cable broadband.

Yes. Roaming is available on wireless network only on the main deck.

It is free to connect to the Condor Ferries Free Wi-Fi using the online portal. However, we are not responsible for any further costs of additional connect, services, or products purchased whilst using the connection.

Data roaming

An offshore Mobile Telephone Network, independent to Condor Ferries is also available which is not free. You will be charged by your network provider for any phone calls, messages or use of data whilst roaming on this network, these charges will be outlined by your network provider.

Despite a recent decision to no longer charge data roaming charges in EU countries, as of June 2017, this does not apply to the satellite network available on board. To avoid paying high data roaming charges, we recommend that you turn data roaming off on your mobile devices.

Condor Ferries is not responsible for any costs incurred by connecting to any other network. To avoid any additional charges, we recommend that you turn off data roaming and "Wi-Fi assist" on Apple devices.

Unsecured networks

If your device says that 'Condor_Wi-Fi_Public' is an unsecured network, you can continue to use it. This is normal practice for WiFi networks which are accessible in a public area.

Family filtering

The WiFi network uses third-party filtering software, which blocks access to content and websites which it deems inappropriate.

Required equipment

You can access the internet using any device which has WiFi (wireless internet) capability, including most smartphones, tablets and laptop computers. We do not have Ethernet (wired internet) access onboard. 

Security

No network is 100% secure, so we recommend taking additional steps to protect yourself, including installing and using anti-virus software; never leaving your device unattended or unlocked; and making sure you trust a website before entering sensitive information.

Onboard help

If you need help getting setup whilst onboard, a member of crew may be able to help you.

We advise that Wi-Fi should be used in the public areas of the ship – Bar, Brasserie, Club and Quiet Lounges. Unfortunately there is no guarantee that Wi-Fi will work in passenger cabins due to the number of walls/bulkheads.

Your free 30mins access starts the moment you are shown the ‘You’re connected’ page and you will have internet access for a continuous 30minute period, or until 100MB data is used. If you are travelling on a daytrip ticket, you will only be able to access your free 30minute / 100MB access on either your outbound or return journey.

More Information

It is free to connect to the Condor Ferries Free Wi-Fi using the online portal. However, we are not responsible for any further costs of additional connect, services, or products purchased whilst using the connection.

Data roaming

An offshore Mobile Telephone Network, independent to Condor Ferries is also available which is not free. You will be charged by your network provider for any phone calls, messages or use of data whilst roaming on this network, these charges will be outlined by your network provider.

Despite a recent decision to no longer charge data roaming charges in EU countries, as of June 2017, this does not apply to the satellite network available on board. To avoid paying high data roaming charges, we recommend that you turn data roaming off on your mobile devices.

Condor Ferries is not responsible for any costs incurred by connecting to any other network. To avoid any additional charges, we recommend that you turn off data roaming and "Wi-Fi assist" on Apple devices.

You can buy Wi-Fi data in blocks which last for 24 hours. In every case, the clock starts from acceptance of the activation code on the internet access web page. Wi-Fi is also available to purchase onboard at the Information Desk.

No public network is fool proof. Ensure you do your best to protect yourself and your device:

• Install robust anti-virus software and a personal firewall on your device. Keep anti-virus software up to date
• Protect your device with a password
• Never leave your device unattended; if necessary, lock it
• Make sure that a website is secure before you input financial details. Check for the padlock icon on your browser
• If you’re connecting to your own corporate network, use a secure VPN (virtual private network)

It is free to connect to the Condor Ferries Free Wi-Fi using the online portal. However, we are not responsible for any further costs of additional connect, services, or products purchased whilst using the connection.

Data roaming

An offshore Mobile Telephone Network, independent to Condor Ferries is also available which is not free. You will be charged by your network provider for any phone calls, messages or use of data whilst roaming on this network, these charges will be outlined by your network provider.

Despite a recent decision to no longer charge data roaming charges in EU countries, as of June 2017, this does not apply to the satellite network available on board. To avoid paying high data roaming charges, we recommend that you turn data roaming off on your mobile devices.

Condor Ferries is not responsible for any costs incurred by connecting to any other network. To avoid any additional charges, we recommend that you turn off data roaming and "Wi-Fi assist" on Apple devices.

For passengers who have reduced mobility or a disability information for special assistance can be found here. If you have any other enquiries or special requirements then please contact our reservations team on 0345 609 1024.

Condor Islander and the Commodore Clipper have lifts from the car deck, which are reserved for the use of passengers with wheelchairs, pushchairs or reduced mobility. On the Condor Voyager where a lift is not available, please make use of the ramps from the car deck to the passenger area.

 Commodore Clipper has an adapted Cabin for disabled or reduced mobility passengers. This cabin offers an adjoining bathroom which includes a sit-in shower facility for ease of use. The new cabin is a 4-berth with 2 lower tier beds and 2 upper tier beds, perfect for passengers accompanying a disabled or reduced mobility friend or family member. You can book this cabin online, by phone or in person at our port offices.

In order to align our carriage requirements with the guidance of our Flag State the following items may be carried with prior notification at the time of booking:

Please note: Foot passengers may not transport firearms, ammunition, gas canisters or any other item considered to be a dangerous weapon, such as bows and arrows, knives (including chef's knives) swords etc, on board our vessels. Any dangerous items will be taken and confiscated by security/ police at the port of departure and passengers will not be permitted to collect these items on their return.

Category Dangerous Goods exempted from the requirements of the IMDG Code

Ammunition
A maximum of 1000 cartridges of UN 0012 and UN 0014 of Class 1.4S per vehicle, which should be carried in the original manufacturers packaging, is permitted without documentation. Quantities in excess of this must be declared and carried according to the full provisions of the IMDG Code.

Balloonists
Propane/Helium (maximum of 3 cylinders, the combined weight of which must not exceed 47 kg) Purged cylinders require certificates to be produced.

Cars/camper vans/motor homes/caravans
Butane/Propane (maximum of 3 cylinders, the combined weight of which must not exceed 47 kg) for lighting, cooking or heating purposes only.

Cars powered by multi fuel hybrids
Only recognised manufactured models with standard specification or where evidence is provided that any modifications have been carried out by a competent certified mechanic.

Divers
A maximum of 6 cylinders may be carried per vehicle of size ‘F’ or smaller (Note size F has 9.4 litres water capacity, with approximate dimensions 930mm x 140mm or up to 60 litres aggregate water capacity), containing either UN1002 AIR, COMPRESSED, UN1072 OXYGEN or UN3156 COMPRESSED GAS, OXIDISING N.O.S (Oxygen, Nitrogen).. No other dangerous goods (e.g. Class 2.1 Flammable gases, Class 3 Flammable liquids) may be carried in the same vehicle as the diving gases.

DIY and household effects
Flammable paint and paint related material (maximum 10L combined). Disposable Gas Receptacle (Maximum 1L) for blow torch or similar.

Fire Extinguishers

Small fire extinguishers up to a maximum total weight of 5kg per vehicle or caravan or trailer.

Fireworks
Private vehicles can only take fireworks in retail packaging, maximum 5 kg package weight in total..

Forage for animals
Small “horse” Box (including trailers) carrying animals. 3 Bales Standard Size. Bales to be covered if outside of vehicle. Large “horse” Box. Additional bales may be transported within the vehicle, to a maximum of 3 bales per animal.

Items carried in Personal luggage
Personal grooming or hygiene products e.g. hairsprays, toiletries

Lifejackets & Flares
Within test date flares and lifejackets which are classified as dangerous goods. Maximum per Vehicle of 6 x Lifejackets, 6 x Handheld Flares, 4 x Parachute Flares and 2 Smoke Floats for use in leisure craft only.

Medical oxygen
Private vehicles used to carry sick or disabled persons may carry up to six, of size 'F' or smaller, cylinders (i.e. up to 60 litres aggregate water capacity) containing UN 1072 oxygen, compressed provided the patient has a letter from a doctor stating they require medical oxygen. In addition to the above conditions the use of oxygen on board ship is only in non-smoking areas designated by the master.

Petrol & Diesel

In an approved container (maximum quantity 5L per vehicle). The above items must be declared to the ship’s officer prior to loading.

In all the above cases the goods must be secured against movement. For gases, except when being used for medical purposes, the gas supply should be shut off at the cylinders and stowed away from sources of ignition and heat.

All firearms should be accompanied by a current valid Firearm, Shotgun or Registered Firearms Dealer’s (RFD) certificate and these should be available for inspection by either the booking in staff or port security personnel. Certificate holders should be aware of their requirements for ensuring the secure storage of arms and ammunition, for example: Any shooting equipment should not be visible when carried in vehicles.

Some local ports require paperwork to be completed prior to travel. Please contact 0345 609 1026 to declare your items and check paperwork requirements.

All of the above items must be declared to the ship’s officer prior to loading, and delcared at the time of booking.

If the quantities being carried exceed those stated in above the full provisions of the IMDG Code should be applied.

The onboard shop has a selection of duty free items including alcohol and spirits, cigarettes, confectionery, toys and games and fragrances. There are limits on what you are allowed to take which can be viewed here. These limits will also be shown on the back of your boarding card.

You may only carry equipment such as firearms or other items which could be used as offensive weapons provided you are fully licensed and can fulfil all legal requirements. This ruling only applies if you are carrying the weapon(s) in a vehicle. Foot passengers are prohibited from transporting weapons or ammunition either on foot, or in the hold. It is your responsibility to ensure that you meet all of the legal requirements for the possession and transport of any firearms or ammunition.

Please ensure that you check all of the legalities referring to the transportation of arms/ammunition because the laws in France, Jersey & Guernsey differ to those in the UK. This includes but is not limited to Firearms and/or Ammunition, Swords, Knives or Blades (including Chef’s Knives).

You can take ammunition, but this must be kept to a maximum of 1000 rounds of ammunition (which MUST be less than 0.5 “(12.7mm) calibre) and stored in separate locked carrying cases within the vehicle. Foot passengers are not allowed to travel with any weapon(s) or ammunition.

You must declare this at the time of booking by emailing this form and any relevant documents to firearmsdeclaration@condorferries.co.uk at least 48 hours before you intend to travel. Once you have informed us of all the details, we must pass the information onto the authorities at the ports to avoid any problems for you when you travel.

All vehicles are subject to searching at both ports and this will avoid any misunderstanding. However, you should still advise the check in operator that you are carrying such. The weapons(s) must remain inside the vehicle. Any weapon must also be obscured from view or under a cover. 

Even if your gun is only for display, the requirements are exactly the same.

Passengers are permitted to bring their own food and drink onboard and consume it during the sailing, however alcohol may not be brought onboard any of our vessels for consumption during your crossing.

Alcohol may only be consumed onboard if it has been purchased from the onboard bars and restaurants. Please note that this does not include alcohol bought in the Duty Free shop, this is not to be consumed during the sailing.

If you have mislaid an item after travelling with Condor Ferries, please contact our lost property department by emailing lostproperty@condorferries.co.uk or in writing to the following address:

Condor Ferries Lost Property, New Jetty, White Rock, St. Peter Port, Guernsey GY1 2HR.

Please note however that there will be a postage fee from £5.00 per item up to a maximum weight of 2kg.

Condor Ferries abides by the EU Passenger Regulations 1177/2010. These regulations should not be considered as replacing the need for travel insurance. If a ferry is delayed by more than 90 minutes you will be offered a choice between a full refund within seven working days (leaving you free to make your own travel arrangements) or an alternative sailing at the earliest opportunity at no additional cost.

Where there is an overnight delay and the cause is within our control, you may be entitled accommodation either onboard ship (cabins) or ashore up to a limit of 80 Euros per person per night. We are entitled to ask you to return home overnight too.

In the event of delays or cancellations caused by adverse weather conditions that endanger the safe operation of the ship or the delay is caused by extraordinary circumstances which could not reasonably be avoided we do not offer any compensation. Customers should refer to their travel insurance policy for any claim entitlements.

You can find out more about the EU Regulation by visiting this page.

We always welcome feedback from our customers. If you would like to share anything about your experience, please contact us either by email to customer.relations@condorferries.co.uk or in writing to:

Customer Relations
Condor Ferries Ltd,
Condor House,
Poole, Dorset,
BH15 4AJ