Contact Us

Christmas & New Year Contact Centre Opening Hours

Monday 23rd December — 09:00 - 18:00
Tuesday 24th December — 09:00 - 13:00
Wednesday 25th December (Christmas Day) — CLOSED
Thursday 26th December (Boxing Day) — CLOSED
Friday 27th December — 09:00 - 18:00
Saturday 28th December — 09:00 - 16:30
Sunday 29th December — 09:00 - 16:30
Monday 30th December — 09:00 - 18:00
Tuesday 31st December — 09:00 - 15:00
Wednesday 01st January (New Years Day) — CLOSED

Live Chat

The quickest way to deal with your query is through Live Chat on our website. Click here to chat now.

Opening Hours: 09:00 - 18:00 (Mon to Fri), 09:00 - 16:30 (Sat & Sun).

Frequently asked questions

Find the answers to some of the most frequently asked questions.

Check sailing updates

We publish the status of our sailings for the next 4 days on Sailing Updates.

Making a booking

You can book your ferry online, or see our wide choice of ferry + hotel packages.

Amend your booking

You can access My Account to amend or cancel your reservation with us.

Email us

Send an email to contactcentre@condorferries.co.uk and we will get back to you as soon as possible.

Call us

Call 0345 609 1024

A member of our Contact Centre team will be happy to assist you. During busier times, there may be a wait before your call is answered.

Opening Hours: 09:00 - 18:00 (Mon to Fri), 09:00 - 16:30 (Sat & Sun).

Mailing address

Condor Ferries, Poole Ferry Terminal, New Harbour Road South, Poole, BH15 4AJ