Getting better at what we do

Onboard

The Cabin Services Team onboard will help you with any questions or issues which arise during your journey, or you can provide us with written feedback.

On your return home

If you would like to comment on our services or have any other feedback you would like to share please contact us:

by email:
customer.relations@condorferries.co.uk

or by writing to:
Customer Relations, Condor Ferries Ltd, Condor House, New Harbour Road South, Poole, BH15 4AJ

To help us understand your comments please include full details eg when you travelled, on which service, the detailed nature of your comment/complaint, the name of anyone you have already spoken to regarding this, and at which of our offices.

We aim to provide a full reply to your query in no more than 3 working days. Condor Ferries acts in accordance with the EU Passenger Rights legislation 1177/2010. To find out more please read our customer charter.

If you wish to make a claim for a refund under the EU Passenger Rights legislation 1177/2010 please would you complete the Disrupted Service Claim Form.